I currently lead the UX research, design, and copy for an internal sales collateral website and support marketing operations for Accenture Federal Services. Up to this point, I've worked in change management, stakeholder engagement, and IT program management efforts for federal clients. It was these experiences that bred a fascination for experience-driven work, as I've seen firsthand the impact of putting the user at the center of change. In working with federal clients, every mission is rooted in somebody who relies on government services – their end users are people, taxpayers, you, me. I haven't been able to let this part of me go, so I also spend time as a UX advisor for a federal financial services IT modernization program.
Practicing UX and product management in both the sales and delivery side of strategy consulting has given me the privilege of cultivating a unique skillset and approach to product development. I operate with the mindset that technology choices must be considered in the context of the customer and the experience an organization intends to create – if experience design is not embraced and the emphasis shifts onto the technology or delivery approaches, solutions get delivered, but do they really transform? And do they transform in a way that is flexible and adaptable for tomorrow's people?
My existing case studies revolve around things I love and have spent most of my time around – music, cooking, and community – and I'll find ways for future projects to ignite the same affection or enrichment since this produces my best work. I spend a lot of time in self-study in UX research, currently focusing on survey design and user interactions with agentic AI.
I was born and bred in Chicago but grew up with a family from New York City, so I've had the privilege of calling both cities home (I will admit to preferring New York style pizza over deep dish, but the Hudson River has nothing on the Chicago lakefront). Outside of my work, I enjoy acrylic painting, reading about music history over coffee, walking through Central Park, learning new songs on bass, making dinner with friends, hanging out with my cat.
I currently lead the UX research, design, and copy for an internal sales collateral website and support marketing operations for Accenture Federal Services. Up to this point, I've worked in change management, stakeholder engagement, and IT program management efforts for federal clients. It was these experiences that bred a fascination for experience-driven work, as I've seen firsthand the impact of putting the user at the center of change. In working with federal clients, every mission is rooted in somebody who relies on government services – their end users are people, taxpayers, you, me. I haven't been able to let this part of me go, so I also spend time as a UX advisor for a federal financial services IT modernization program.
Practicing UX and product management in both the sales and delivery side of strategy consulting has given me the privilege of cultivating a unique skillset and approach to product development. I operate with the mindset that technology choices must be considered in the context of the customer and the experience an organization intends to create – if experience design is not embraced and the emphasis shifts onto the technology or delivery approaches, solutions get delivered, but do they really transform? And do they transform in a way that is flexible and adaptable for tomorrow's people?
My existing case studies revolve around things I love and have spent most of my time around – music, cooking, and community – and I'll find ways for future projects to ignite the same affection or enrichment since this produces my best work. I spend a lot of time in self-study in UX research, currently focusing on survey design and user interactions with agentic AI.
I was born and bred in Chicago but grew up with a family from New York City, so I've had the privilege of calling both cities home (I will admit to preferring New York style pizza over deep dish, but the Hudson River has nothing on the Chicago lakefront). Outside of my work, I enjoy acrylic painting, reading about music history over coffee, walking through Central Park, learning new songs on bass, making dinner with friends, hanging out with my cat.
work
Accenture Federal Services
Lead UX optimization of firm's sole business development assets site by building test plans for the end-to-end design process, conducting qualitative / quantitative research, and analyzing data for iterative wireframing and prototyping to enhance web usability for 8,000+ end users. Act as sole UX advisor to a federal IT modernization project, identifying areas for UX optimization and providing design solutions to fulfill both business and IT requirements. Liaise 12 business and IT lines of business (180+ stakeholders) to drive key outcomes for high-impact, user-centric platform development (7,125+ users one week after go-live).
MUTUAL AID NYC (MANYC)
Lead the effort to redesign the MANYC Resources List, which was not updated in 3 years. Conducted a heuristic and competitive analysis, user interviews, usability testing, and UX walkthrough with two developers to create a new way for users to find and engage with mutual aid resources.
CENTER FOR SECURITY AND EMERGING TECHNOLOGY
Conducted qualitative and quantitative research for a database on AI-related accidents and incidents with the Data Analysis team, communicating 3,000+ reports of AI harms to academic, private, and public sector end users. Analyzed and distilled 120+ emerging technology trends for the Center's newsletter and research reports, performing thorough qualitative research and operationalizing findings to produce tangible insights for 6,000+ readers.
education
General Assembly
Pursued a Product Management certification shortly after attaining a UX Design certification to achieve a holistic perspective in the product development lifecycle. In 10 weeks, I honed my proficiency in data literacy, problem identification and product roadmap development, KPI benchmarking, customer development, and pitching.
This certification enabled me to communicate with business and IT stakeholders and demonstrate the value of my UX decisions more effectively.
General Assembly
In 10 weeks, I learned and applied various components of UX research and design, including UX research methods and study design, interviewing and persona development, competitive analyses, process flows and journey mapping, feature development and prioritization, wireframing and prototyping, and testing.
This certification enabled me to more acutely identify and address the needs of my federal clients and eventually allowed me to hold UX-specific roles within my company.
Georgetown University, School of Foreign Service
Attained a Bachelor of Science in Foreign Service, majoring in Biotechnololgy and Global Health and minoring in Spanish.
Served on the leadership team of Georgetown University Women in Leadership every year, eventually becoming President my senior year, to support undergraduate women in accessing resources for professional and educational development. Led an orientation program managing a team of students to mentor and guide incoming freshman as they engaged in community service and social justice initiatives and learned about the diverse perspectives and roles of people in Washington, DC. Spent the rest of my waking hours in my college radio station booth.
skills
Critical Thinker
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
Problem Solver
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
Logical Visioner
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
Work Ethic
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
Persuasive Leader
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
Problem Solver
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod.
work
Accenture Federal Services
Lead UX optimization of firm's sole business development assets site by building test plans for the end-to-end design process, conducting qualitative / quantitative research, and analyzing data for iterative wireframing and prototyping to enhance web usability for 8,000+ end users. Act as sole UX advisor to a federal IT modernization project, identifying areas for UX optimization and providing design solutions to fulfill both business and IT requirements. Liaise 12 business and IT lines of business (180+ stakeholders) to drive key outcomes for high-impact, user-centric platform development (7,125+ users one week after go-live).
MUTUAL AID NYC (MANYC)
Lead the effort to redesign the MANYC Resources List, which was not updated in 3 years. Conducted a heuristic and competitive analysis, user interviews, usability testing, and UX walkthrough with two developers to create a new way for users to find and engage with mutual aid resources.
CENTER FOR SECURITY AND EMERGING TECHNOLOGY
Conducted qualitative and quantitative research for a database on AI-related accidents and incidents with the Data Analysis team, communicating 3,000+ reports of AI harms to academic, private, and public sector end users. Analyzed and distilled 120+ emerging technology trends for the Center's newsletter and research reports, performing thorough qualitative research and operationalizing findings to produce tangible insights for 6,000+ readers.
education
General Assembly
Pursued a Product Management certification shortly after attaining a UX Design certification to achieve a holistic perspective in the product development lifecycle. In 10 weeks, I honed my proficiency in data literacy, problem identification and product roadmap development, KPI benchmarking, customer development, and pitching.
This certification enabled me to communicate with business and IT stakeholders and demonstrate the value of my UX decisions more effectively.
General Assembly
In 10 weeks, I learned and applied various components of UX research and design, including UX research methods and study design, interviewing and persona development, competitive analyses, process flows and journey mapping, feature development and prioritization, wireframing and prototyping, and testing.
This certification enabled me to more acutely identify and address the needs of my federal clients and eventually allowed me to hold UX-specific roles within my company.
Georgetown University, School of Foreign Service
Attained a Bachelor of Science in Foreign Service, majoring in Biotechnololgy and Global Health and minoring in Spanish.
Served on the leadership team of Georgetown University Women in Leadership every year, eventually becoming President my senior year, to support undergraduate women in accessing resources for professional and educational development. Led an orientation program managing a team of students to mentor and guide incoming freshman as they engaged in community service and social justice initiatives and learned about the diverse perspectives and roles of people in Washington, DC. Spent the rest of my waking hours in my college radio station booth.
